Shipping policy

Shipping Policy

At Command Models, we aim to get your order to you as quickly and safely as possible.

Order Processing

All orders are processed within 2-5 business days (Monday to Friday, excluding public holidays).
Orders placed after 12pm may be processed the following business day.

During peak periods (sales, holidays, or new releases), processing times may be slightly extended — we appreciate your patience.

Shipping Rates & Delivery Times

We ship Australia-wide using trusted carriers such as Australia Post and selected courier partners.

Standard Shipping (Australia):

  • Delivery: 2–8 business days depending on location
  • Cost: Calculated at checkout or flat rate (e.g. $10–$15)

Express Shipping (Australia):

  • Delivery: 1–3 business days
  • Cost: Calculated at checkout

Free Shipping:
Free standard shipping may be offered on orders over a certain value (e.g. $100+) — this will be clearly displayed at checkout.

Shipping Locations

We currently ship within Australia only.
If you’re located overseas and would like to place an order, please contact us directly.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can follow its journey.

Delivery Issues

Please ensure your shipping address is correct at checkout.
Command Models is not responsible for delays caused by:

  • Incorrect or incomplete addresses
  • Carrier delays or disruptions
  • Weather or unforeseen circumstances

If your parcel is delayed or missing, please contact us and we will assist in resolving the issue.

Authority to Leave

Unless specified otherwise, parcels may be left in a safe place if no one is available to receive them.
If you prefer signature on delivery, please note this at checkout.

Damaged or Lost Items

If your order arrives damaged or has been lost in transit, please contact us within 5 business days of delivery (or expected delivery date) with photos and details so we can resolve the issue promptly.

Contact Us

For any shipping-related enquiries, please reach out to us at:
info@belta.com.au